CFM's QUALITY POLICY

Quality Systems - Quality Endorsed Company - QEC 13566

The principal objective of our company is to provide a high degree of profes- sionalism through quality service. CFM strives to develop long term relationships with all clients and maintain complete client satisfaction at all times.

The Company is committed to comply with the requirements of ISO 9001:2008 applicable statutory requirements and to continually improve the effectiveness of its Quality Management System.

Projects

CFM continues to hold preventative maintenance contracts with

  • Brimbank City Council
  • Federation Square
  • City of Boroondara
  • Commercial Property Managers & Agents
  • City of Kingston
  • City of Monash
  • City of Darebin
  • McDonalds Australia
  • The Justice Department of Victoria
  • The Victorian Chamber of Commerce and Industry
  • The Affinity Health & Mayne Health Group of hospitals, spanning 20 large private hospitals.
  • Ramsey Health Care
  • The Valley Private Hospital

Testimonials

"Hi Melanie

Just a few words to let you know that your Company thru Brett and Anthony did a great job on getting the new aircon chiller (installed by the Building's owner contractors) operating properly, we had no end of problems until your guys came up with the right solution. Again congratulations to your team.

Best Regards, Pat Quinlivan. Maintenance Mgr. The Victoria Clinic"



"I was pleasantly surprised just how good the transition was when we changed contractors to Commercial Facilities. Their service was good from the start and they have good initiatives. I have found them to be very innovative and the servicemen have been helpful and amicable. Their invoicing is always on time and they have been very helpful with audits. The office staff are very helpful and overall the staff have been very professional, friendly and obliging."



"I have been very pleased by the performance of CFM and they would now be my preferred service provider. Their quotations and attendance have always been prompt, their pricing good and their administrative support is very reliable. Their customer service is very good and they are professional and friendly."



"CFM Air Conditioning are one half of our major contractors. They are always very prompt, they provide excellent service and they go above and beyond to assist us. We have a pretty close relationship with them and we speak to them on a daily basis. They keep us informed so they communicate extremely well with us and they are very professional and friendly. Their customer service is excellent, they return calls promptly and that is why they have won their last three tenders."



Have a great attitude. Available 24/7. Very considerate of our rules. Clean up after themselves and operate in a very professional manner."



"The staff are very polite and if I need to contact a serviceman I can usually contact one within an hour of calling. I am also able to contact them after hours, which is very important for us. Management, especially the owner, have been particularly helpful. They have been professional and friendly at all times and have displayed excellent customer service skills. We find them real value for money with their servicing and break down rescue of our air conditioners."



"Very proactive company who are willing to listen and assist – leave everyone else for dead when if comes to customer service,"



I find this company to be pretty damn good! They are very professional, friendly, prompt and are always ahead of schedule which, in a Hospital environment, is fantastic. They guys will work 24/7 to get the work done and we are more than happy with their service and quality of finished work.



"Prompt, attentive and accurate – have never had a complaint – have made my life easier."



"I find them to be very professional, courteous and friendly. They are always prompt in coming to the Hospital when we need them and their service is second to none. Their customer service skills are excellent. We have been very happy with our association with them."



"I find that CFM is good with their servicing of our air conditioners and I have been very happy working with them. We have had no real problems since they started with their maintenance and break down service because everything has run very smoothly. I find the staff professional, friendly, knowledgeable and their customer service is good. Their response time to a job is very good and they are prompt in returning out calls."



"We find them to be a very professional organisation and have now extended our contract with them."



"They are good to deal with and know their industry well."



"Whenever I need assistance, I call the office. The girls who answer are very courteous, friendly and polite. If we have a serious situation I call Brett directly and he will either come straight away or will respond within the day. Being a Hospital, we sometimes need assistance in most things we do. Their reports come written and detailed. They give good technical advice and their quoting is very good. They are responsive, clean and tidy and they satisfy our needs."



"They are very professional, their work is up to date and on budget and their customer service has been excellent. The two Techs I deal with communicate with me regularly and the girls in the office are very prompt filling out forms and emails. We are very happy with their work and they have developed a good relationship with us."



"Full confidence in them – impressed with their flexibility of their work – very impressed with the professionalism of the tradesmen."


Award Winning Company

Melbourne, Commercial Facilities Management, 2000 Australian Achiever Awards - Highly Recommended Melbourne, Commercial Facilities Management, 2002 Australian Achiever Awards - Highly Recommended Melbourne, Commercial Facilities Management, 2003 Australian Achiever Awards - Highly Recommended
Melbourne, Commercial Facilities Management, 2004 Australian Achiever Awards - Highly Recommended Melbourne, Commercial Facilities Management, 2008 Australian Achiever Awards - Highly Recommended Melbourne, Commercial Facilities Management, 2009 Australian Achiever Awards - Highly Recommended
Melbourne, Commercial Facilities Management, 2009 Australian Achiever Awards - Highly Recommended

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